Blog
AI vs RPA for logistics communication
rpa vs ai: compare rpa and benefits of rpa for the logistics industry RPA and AI serve different roles in logistics communication, and understanding the split helps teams choose the right automation tools. RPA automates rule-based work that follows fixed steps. In practice, rpa handles tasks such as order-entry, status updates, and invoice reconciliation. By […]
AI vs BPO for logistics email handling
AI, bpo and business process outsourcing: what artificial intelligence changes in logistics email handling AI and BPO now sit side by side in many operation centers. In logistics, email volumes include order queries, tracking requests, exception reports, customs questions, and carrier notices. Also, these threads often contain structured data and free text. Therefore, teams face […]
AI automation for logistics and email workflows
automation, ai, email — The manual baseline Logistics teams once handled order confirmations, tracking updates, invoices and exception notices by hand. First, staff read threads, then they copied fields from TMS or WMS into a new message and then they sent the reply. As a result, teams spent dozens of labour hours daily on routine […]
Logistics: email management and automation
logistics: streamline logistics communication to reduce email handling and improve operational efficiency Fast, clear communication matters in logistics. First, teams must fix slow reply cycles that cost time and revenue. For context, 62% of logistics companies do not respond to customer emails at all. Next, rising pressure is real: teams report a 68% increase in […]
Benchmark: Email response time & marketing metrics
benchmark: time saved per email and weekly productivity Logistics teams spend a large share of their week on email work, and this has measurable effects on productivity. For example, research shows employees can reclaim roughly 28% of a 40-hour workweek when repetitive tasks are removed, which equals about 11.2 hours per week (source). Therefore, time_saved_per_email […]
Logistics automation: reduce logistics cost with AI
automation in logistics: reduce logistics costs and reduce logistics spend Automation in logistics lowers overall logistics cost and reduces logistics spend by speeding up routine work and cutting errors. First, it removes repetitive tasks that eat time. Next, it routes information faster to the right people. For example, McKinsey found that automation can cut operational […]
