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Overcoming customer service bottlenecks in logistics
When a bottleneck occurs in logistics operations: understanding a supply chain bottleneck When a bottleneck occurs in any segment of logistics operations, the flow of goods is hindered, leading to slower order fulfilment and potential revenue loss. A supply chain bottleneck exists when one part of the supply chain cannot keep pace with customer demand, […]
Automating shipment updates with real-time notifications
automate supply chain operations to streamline shipment To automate supply chain operations means applying technology-driven systems to replace repetitive manual tasks with intelligent processes, increasing speed and accuracy. In modern logistics, automation handles data capture, tracking updates, and coordination between stakeholders without human intervention. This approach reduces manual errors, improves timing, and drives operational efficiency […]
Save time on freight forwarding emails with best practices
logistics companies and freight forwarding: the email overload landscape In the fast-paced world of freight forwarding, efficient communication is critical to meeting customer expectations and ensuring smooth logistics operations. For many logistics companies, the daily inbox has become a bottleneck. It is common for a freight forwarder to handle more than 50 emails each day, […]
How to automate customer emails in logistics
Automation in logistics workflows Automation in logistics refers to the use of technology such as AI and machine learning to handle repetitive and data-driven processes in the supply chain without human intervention. When implemented effectively, automation in logistics can radically improve operational efficiency and reduce costs, while ensuring timely and accurate communication with customers. Within […]
How to reduce manual emails in logistics
The Cost of manual processes in the logistics sector The logistics sector still experiences a heavy reliance on manual processes, especially in communication. Staff in many logistics businesses spend up to 28% of their workweek managing emails. This time burden reduces their availability for core operational tasks, slowing key stages such as booking, shipment tracking, […]
AI in logistics: transforming supply chains
AI in logistics: Market growth and potential benefits of AI The adoption of AI in logistics has skyrocketed over recent years, with its market size valued at USD 11.61 billion in 2023 and projected to surge to USD 348.62 billion by 2032. This equates to an astounding CAGR of 45.93%, indicating a dramatic shift towards […]
