Category: Customer Service & Operations
Demurrage automation: automated demurrage reminders
demurrage: what it is, the cost problem and why automation matters in the supply chain Demurrage means fees for containers or cargo held at a port or terminal beyond the allowed free time. It affects shippers, carriers and many supply chain participants. Demurrage appears as a daily line item and can reach hundreds of dollars […]
Delivery automation for proof of delivery communication
proof of delivery: what POD is and why delivery automation matters Proof of delivery is a verifiable record that a consignment reached the intended recipient, and it usually includes a timestamp, location and recipient details. First, this short definition helps teams confirm successful deliveries and close orders. Next, the traditional approach relied on paper-based receipts […]
Warehouse AI for bonded warehouse logistics
bonded warehouse: What bonded warehouse and free trade zone logistics look like in 2025 A bonded warehouse is a customs-authorized storage facility where goods enter and remain under bonded status until duties are paid, deferred, or the goods are re-exported. In 2025, bonded warehouse operations combine traditional customs controls with AI-enhanced processes. For example, bonded […]
AI assistant 2025: Best AI assistant for operations
ai for business operations in 2025: choose an ai assistant that boosts productivity and streamlines workflow Operations teams in 2025 face relentless change. They need real‑time data, integrations with ERP/CRM, automation of repetitive tasks and clear audit trails to keep up. Today, using AI can cut process cycle time and lift productivity fast. Industry reports […]
Best AI assistant for support teams
ai: why customer support teams must adopt AI assistants AI changes how customer support teams operate. First, AI helps reduce first response times by up to 50% and can raise ticket resolution rates by roughly 30–40% when teams adopt it at scale; see tests that show these effects in practice here. Also, AI scales 24/7 […]
Virtual assistant vs employee for logistics
virtual assistant: definition and role in supply chain A virtual assistant in logistics is a remote worker who handles tasks ranging from shipment updates to data entry. First, a virtual assistant can be a freelance virtual assistant, a contractor, or a remote staff member working full-time or part-time. For example, a virtual assistant will monitor […]
Logistics automation: reduce logistics cost with AI
automation in logistics: reduce logistics costs and reduce logistics spend Automation in logistics lowers overall logistics cost and reduces logistics spend by speeding up routine work and cutting errors. First, it removes repetitive tasks that eat time. Next, it routes information faster to the right people. For example, McKinsey found that automation can cut operational […]
AI to automate order management and data entry
AI and modern order — why AI in order matters for order management and order processing AI changes how teams handle the entire order lifecycle. First, AI captures order details from emails, forms, and documents. Then, it performs order validation and routes items to the right queue. As a result, teams can move from manual […]
Purchase orders: automate PO data entry
purchase orders — the cost of manual po and manual data entry Purchase orders are the formal records that a buyer sends to a supplier to purchase goods or services. In practice, many teams still use a manual purchase order process. They create a purchase request, then a person reads an email, types values into […]
Sales order automation for Epicor
automation: sales order automation for your ERP system First, define what sales order automation means for an erp. Sales teams receive purchase documents, and then systems convert those inputs into sales orders without typing. Next, this capability fits inside an erp system like Epicor Kinetic as a native or connected module. Also, Epicor can host […]
